I am not getting a one-time password when linking with my provider

When connecting your provider to Automised Energy, you need to authorise data sharing through the secure Consumer Data Right framework. This process requires your provider to send you a one-time password for authentication.

Why You Might Not Be Receiving a One-Time Password

Your provider typically sends these passwords via email or SMS, depending on their systems. If you're not receiving one, there could be several reasons:

• You haven't registered for online access with your provider
• Your contact details (email or mobile) aren't up to date with your provider
• You're under 18 years of age
• Your account has eligibility restrictions for data sharing

For security reasons, providers don't indicate if they've failed to send a password. The system will appear to progress normally even if no password was actually sent - this prevents potential security vulnerabilities.

How to Fix This Issue

1. Contact your provider directly and explain that you're trying to share your data with Automised Energy using the Consumer Data Right but aren't receiving the one-time password
2. Ask them to update your contact details and confirm you're eligible for data sharing
3. If possible, stay on the call with them while attempting the linking process again after they've made the necessary changes

Important Note About Your Billing Preferences

Updating your email or mobile number with your provider doesn't automatically change your billing preferences. If you prefer paper bills, simply tell your provider this when you contact them. Also make it clear if you don't want to receive marketing materials from them.

Our smart, independent service relies on this secure connection to automatically match you with your best-fit energy plan every month, without any gimmicks or sales pressure.