Provider status
Overview
At Automised Energy, our mission is to become Australia's defacto home energy monitoring and advisory service, providing personalised insights to keep you on top of your energy decisions. To do this effectively, we maintain connections with electricity providers across Australia through the secure government-backed Consumer Data Right (CDR).
This article gives you a quick understanding of which providers we currently support, which ones we don't, and any known issues that might affect your experience.
Current Provider Status
The table below shows the current known operational status of electricity providers in our system:
| Provider | Supported | Operational | Notes |
|---|---|---|---|
| 1st Energy | Yes | ✅ |
|
| ActewAGL | Yes | ❌ |
Major data quality issues |
| AGL | Yes | ✅ |
|
| Alinta Energy | Yes | ✅ |
|
| Amber Electric | No | ❌ |
Major data quality issues |
| Ampol Energy | No | - |
Exempt from CDR due to small size. Being acquired by AGL. |
| Arcline by RACV - Energy | Yes | ✅ |
|
| Blue NRG | Yes | ✅ |
|
| CovaU | Yes | ✅ |
|
| Diamond Energy | Yes | ⚠️ |
Minor data quality issues |
| Dodo | Yes | ❌ |
Major data quality issues |
| Energy Locals | Yes | ❌ |
Major data quality issues |
| EnergyAustralia | Yes | ✅ |
|
| ENGIE | Yes | ❌ |
Major data quality issues |
| Flow Power | No | - |
Exempt from CDR due to small size |
| Future X Power | No | - |
Exempt from CDR due to small size |
| GloBird Energy | Yes | ✅ |
|
| Indigo Power | Yes | ✅ |
|
| Kogan Energy | Yes | ✅ |
|
| Lumo Energy | Yes | ✅ |
|
| Momentum Energy | Yes | ⚠️ |
Minor data quality issues |
| Nectr | Yes | ✅ |
|
| Next Business Energy | Yes | ✅ |
|
| Origin Energy | Yes | ✅ |
|
| OVO Energy | Yes | ✅ |
|
| Pacific Blue Retail | Yes | ✅ |
|
| Powershop | Yes | ✅ |
|
| Real Utilities | No | - |
Exempt from CDR due to small size |
| Red Energy | Yes | ✅ |
|
| Sumo | Yes | ✅ |
|
| Tango Energy | Yes | ✅ |
Status indicators:
- ✅ Fully operational
- ⚠️ Minor data quality issues (we are actively working with provider to resolve)
- ❌ Major data quality issues (we are actively working with provider to resolve)
What This Means For You
If Your Provider Is Supported
When your provider is supported, we can automatically collect your energy data and perform a plan assessment every month. This allows us to match you with the best-fit plan for your specific usage patterns and needs. You'll receive a monthly report with guidance based on this assessment.
If Your Provider Has Data Quality Issues
Providers marked with "Major data quality issues" (❌) or "Minor data quality issues" (⚠️) are still supported, but you might experience some errors or inconsistencies in your data. This could affect:
- The calculation of potential savings
- The completeness of your billing information
We still collect fresh data and perform plan assessments, but please be aware that recommendations might not be as precise as with other providers.
If Your Provider Is Not Supported
If your provider is not supported, you won't be able to use our automated plan matching service for your account. This can happen for two main reasons:
- CDR Exemption: Providers can received temporary exemptions from the Consumer Data Right obligations until a specific date.
- Small Size Exemption: Providers with fewer than 10,000 customers are exempt from participating in the CDR scheme. They can voluntarily participate, though.
Unfortunately, we do not offer alternative methods for connecting your account if your provider doesn't participate in the Consumer Data Right. If you'd like to use our service, we encourage you to contact your provider directly and request that they participate in the CDR scheme.
Provider Status Updates
We regularly update this list as:
- New providers join the CDR scheme
- Existing providers resolve data quality issues
- Exemptions expire
Our commitment to trust and accuracy means we'll keep this information current, so you always know what to expect from our service.
Questions?
If you have specific questions about provider status or the Consumer Data Right, please contact our support team. We're here to help you navigate the energy landscape with confidence and ease.
Help Us Improve
We're committed to providing the most accurate and reliable service possible. If you encounter any issues with your provider's data or notice discrepancies between what you see in our system and your actual energy bills:
- Report the issue: Contact our support team with details about the problem you're experiencing
- Share examples: If possible, provide examples of the discrepancies you've noticed
- Stay updated: We'll keep you informed about steps we're taking to resolve the issue
Your feedback is invaluable in helping us improve our service and in working with providers to enhance their data quality. By reporting issues, you're not only helping yourself but also other Australians who are trying to make smart energy decisions.